Last updated: March 01, 2023
Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the https://urbancoco.shop website or making a purchase from Urban Coco®.
Introduction
This website is operated by Urban Coco®. Throughout the site, the terms “we”, “us” and “our” refer to Urban Coco®. Urban Coco® offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
Any new features or tools which are added to the current store shall also be subject to the Terms and Conditions. You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Section 1 – Online Store Terms
Section 2 – General Conditions
Section 3 – User Account
Section 4 – Shipping Details
Section 5 – Returns and Refunds
Section 6 – Product Warranties
Section 7 – Copyright and Trademark
Section 8 – Disclaimer of Warranties and Limitation of Liability
Section 9 – Indemnification
Section 10 – Termination
Section 11 – Dispute Resolution
Section 12 – General Terms
Section 1 – Online Store Terms
By agreeing to these Terms and Conditions, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products or services for any illegal or unauthorized purpose nor may you, in the use of our services, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your account and right to use our Service.
Placing Orders
We welcome you to place orders on our website by following these steps:
- Browse our product listings and add items to your cart. You can view your cart at any time.
- When you are ready to place an order, proceed to checkout and enter your shipping address and payment method.
- Review your order carefully before submitting. All orders are subject to acceptance and availability.
- You will receive an order confirmation email with details of your order. Keep this for your records.
Automatic Renewal for Subscriptions: If you purchase a subscription plan, it will automatically renew at the end of each subscription period, unless you cancel in advance. You authorize us to charge your payment method on file. You can cancel at any time through your account.
Pre-Orders: For items not yet released, orders may be placed in advance and will be shipped when available. We will not charge your account until the item ships.
Taxes: All stated prices are exclusive of taxes, unless noted otherwise. As required by law, you are responsible for any applicable state and local taxes associated with your purchase.
Shipping Policy: Shipping fees will be displayed during checkout based on the items in your cart and your selected shipping address.
Promo Codes: Valid coupon or promo codes may be applied at checkout. The discount will be reflected in the final price.
Product Availability: We try to maintain accurate inventory on our site, but do not guarantee all items will be in stock at all times. Out-of-stock items will be refunded or fulfilled when they become available again if you wish to wait.
Account Creation
In order to use certain features or services, you may be required to register for an account. By creating an account, you agree to provide accurate and complete information about yourself, and to promptly update any information provided so that it remains accurate and complete.
You are responsible for maintaining the confidentiality of your login credentials and for restricting access to your account. You agree to accept responsibility for all activities that occur under your account.
Product Listings
We make efforts to display products accurately on our site including descriptions, specifications, and images. However, we do not warrant that the product information or specifications are accurate, complete, reliable, current, or error-free.
If a product offered by us is not as described or pictured, your sole remedy is to return it in unused condition for a refund or exchange, subject to the requirements described in the Returns and Refunds section below.
Pricing and Availability
Prices and availability for all products listed online are subject to change without notice. We cannot guarantee the accuracy of any product costs, dates, inventories, specifications, images or other details on our site.
We reserve the right to discontinue or change product prices, descriptions, specifications, images and features at any time without notice. Images used on our site are for illustrative purposes only and may not always match the exact product you receive.
Payment Methods
All transactions are processed through secure payment gateways or processers that we are integrated with. We do not directly collect or store full credit card details on our website or servers.
We accept all major credit cards, including Visa, Mastercard, American Express and PayPal. You represent that you are authorized to use the payment method provided.
If charges are declined or reversed, we reserve the right to disable your account access and recover liquidated damages. Any outstanding balances must be paid immediately.
Section 2 – General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (excluding credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Section 3 – User Account
If you choose to create an account on our website, you warrant that:
- All information you submit is true and complete.
- You will keep your account password secure and must not share it with others.
- You are responsible for all activity on your account.
- You will not use the account of another user without permission.
- You must notify us immediately of any breach of security or unauthorized use of your account.
We reserve the right to disable any account at our sole discretion for any reason. You may edit your account details or deactivate your account at any time through your account settings.
Section 4 – Shipping Details
During checkout on our store, you will be asked to enter your personal details and a valid shipping address. Packages require a signature to be delivered.
We ship orders through trusted third party carriers, such as USPS, UPS, FedEx and others. Refer to your order confirmation email for tracking information. We are not responsible for lost or incorrectly delivered packages once handed off to the carrier.
Shipping Costs: Shipping fees are calculated at checkout based on your location, order size, weight, and other factors. Prices are clearly displayed on your order total summary before checkout.
Customs Duties/Import Fees: For orders shipping internationally, you may be subject to paying customs duties and taxes to import products. You are responsible for all additional customs fees, import duties, taxes, and any other charges associated with international shipping and delivery.
Shipment Delays: We cannot guarantee when an order will arrive. We are also not responsible for shipping delays caused by issues with a delivery service, labor disruptions, inclement weather, natural disasters, and other conditions out of our control.
Undeliverable Packages: If an order becomes undeliverable due to an incorrect or invalid address, we will try to contact you to resolve it. If the address issue cannot be resolved, we reserve the right to cancel the order and refund any amount paid for items not yet shipped.
Change of Address: For any change in shipping address after an order is placed but not shipped, we cannot guarantee that we will be able to update it after a certain point. Please contact us as soon as possible about any address changes needed.
Abandoned Orders: If items remain unclaimed or delivery is refused at the destination, we reserve the right to cancel the order and refund the amount charged minus applicable shipping and handling fees.
Risk of Loss: All items purchased from us are made pursuant to a shipment contract. Title to the products and risk of loss transfers to you upon our delivery to the carrier. Any claims for loss or damage must be made directly with the shipping carrier.
Tracking Notifications: We may notify you by email when your order is confirmed, when it’s shipped, and when it’s delivered. You can control and opt-out of these notifications from your account.
Section 5 – Returns and Refunds
If you are not completely satisfied with your purchase, we are happy to accept returns of unused and unopened products within 30 days of delivery for an exchange or refund of the purchase price. You are responsible for return shipping costs unless the item is defective or damaged upon arrival.
Return Process:
- Contact us to initiate a return and provide your order information. We will generally provide a return shipping label through email.
- Pack the unused item(s) securely in the original packaging and ship it back to us with the return label. Include any components, instructions, documentation and accessories that came with the original product.
- Once we receive and inspect the return, we will process your refund or exchange.
Refunds: Approved refunds may take 3-5 business days to appear in your account once processed. We will notify you by email when the refund is issued. Refunds will be made to the original payment method used.
Exchanges: If you wish to exchange a product, please return it following the process above and place a new order.
Return Exceptions: Only regular priced, non-clearance items in new, unused condition that are undamaged can be returned within 30 days of delivery. We cannot accept returns in these situations:
- Returned after 30 days from delivery
- Items marked as final sale, non-returnable, special orders
- Damaged items not shipped in original packaging
- Undergarments, swimwear, pierced jewelry
- Subscription services after the first order
- Downloadable or digital products
- Custom or personalized orders
Defects & Damage: Please inspect all items immediately upon delivery and contact us within 5 days to report damaged, defective or incorrect items. We will arrange a replacement or refund at our expense.
You acknowledge best efforts are made to ensure accurate product descriptions and images, but minor deviations may exist. We are not liable for any minor differences between product descriptions or photos and the actual product you receive.
Section 6 – Product Warranties
We stand behind the quality of products sold on our website. However, we cannot guarantee that all products will be defect-free.
Manufacturer’s Warranties: We offer limited coverage of manufacturer’s warranties for products that come with a manufacturer’s warranty valid in the United States. Please consult the product detail page and descriptions for warranty coverage.
For any valid manufacturer’s warranty claim, please contact the brand’s customer service directly. We can provide your order information and proof of purchase as needed.
Beyond the manufacturer’s warranty, we are not able to offer additional warranty coverage, refunds, repairs or exchanges. Any issues with products must be taken up directly with the manufacturer.
Warranty Exclusions: The warranties do not apply to normal wear and tear, damage caused by improper care or use, misuse, negligence, and modifications or unauthorized repairs of products. We do not guarantee the products will satisfy personal preferences, requirements or be fit for a particular purpose.
Our return policy in Section 5 governs product issues. As required by law, nothing in our warranty policy limits or excludes legal consumer rights under applicable national legislation. Contact us if you have any doubts about warranty coverage and validity.
Section 7 – Copyright and Trademark
Content Copyright: The content, organization, graphics, design, compilation, images, logos, and all other matters related to the website are protected under applicable copyrights and trademarks. The posting of any such elements on the website does not transfer ownership rights to you.
User Content: Any user content published or submitted to the website remains licensed to us on a worldwide, royalty-free, perpetual, non-exclusive basis. We obtain a license to commercial use of content you post publicly or submit in any manner.
Brand Names: Brand names, logos and trademarks mentioned on the site are the property of their respective owners and for identification purposes only. Use or mention of any brand or product does not imply endorsement or warranty coverage.
Section 8 – Disclaimer of Warranties and Limitation of Liability
No warranties
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:
- limit or exclude our or your liability for death or personal injury resulting from negligence;
- limit or exclude our or your liability for fraud or fraudulent misrepresentation;
- limit any of our or your liabilities that may not be excluded under applicable law; or
- exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.
We will not be liable for any loss or damage caused by us or our employees or agents in circumstances where:
- loss or damage was not reasonably foreseeable to both parties when the contract was made, or
- loss or damage was not caused by any breach of contract or breach of statutory duty or negligence on our part.
We will not be liable for any business losses including loss of profits, income, revenue, anticipated savings, business contracts, goodwill or commercial opportunities.
Site Use
This website and its contents are provided “as is” and we make no representations or warranties of any kind with respect to this site or its contents. We make no representations or warranties about suitability, completeness, timeliness, reliability, validity, accuracy or availability.
External Links
The website may contain links to third party websites or services. We are not responsible for the privacy practices, terms of use or content of those sites. We recommend you read their policies carefully.
Product Information
We make efforts to provide detailed, accurate, and up-to-date product descriptions. However, we do not warrant or make any representations about their accuracy, timeliness, completeness, or compliance with applicable laws. Photographs, colors, sizes and other details on product pages are for illustrative purposes only and may be different from the actual product. Before purchasing, please refer to product details stated for latest information.
Pricing Errors
We strive to provide accurate pricing but errors may occur. If the correct price differs from the listed price, we will take corrective action based on the reasonable understanding. We are not responsible for failing to inform and charge the lower amount by mistake. If charged the incorrect (higher) amount and the order has already been processed, we will issue a refund of the difference.
User Submissions
The website may contain functionality or features that allow you to contribute, submit, post or upload text, images, videos, reviews, ratings, comments or other content. Any material, information or idea you transmit or post may be used in any manner we deem appropriate, including modification, reproduction, transmission, publication, broadcast and posting. We are under no obligation to maintain confidentiality of submitted content.
Section 9 – Indemnification
You agree to defend, indemnify, and hold us, our officers, directors, employees, agents, licensors, and suppliers, harmless from and against any claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from your violation of these Terms or your use of the website.
Section 10 – Termination
We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms and Conditions.
Upon termination, your right to use the Service will cease immediately. Clauses in these Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, disclaimers, indemnities, and limitations of liability.
Section 11 – Dispute Resolution
These Terms are governed by and construed in accordance with the laws of California, United States, without giving effect to any principles of conflicts of law AND WILL SPECIFICALLY NOT BE GOVERNED BY THE UNITED NATIONS CONVENTIONS ON CONTRACTS FOR THE INTERNATIONAL SALE OF GOODS, IF OTHERWISE APPLICABLE.
For any dispute not subject to arbitration you and we irrevocably consent to the exclusive jurisdiction and venue of the courts located in Los Angeles County, California. You may also have other legal rights.
Binding Arbitration: Any dispute arising from your use of the website or order you place with us will be arbitrated on an individual basis with the American Arbitration Association (“AAA”) pursuant to its Consumer Arbitration Rules and Supplementary Procedures for Consumer-Related Disputes.
You and we waive the right to a trial by jury or to participate as a plaintiff or class member in any purported class action or representative proceeding. The arbitrator may not consolidate proceedings or join them together without the consent of all parties. The arbitrator shall have the power to award money damages and to grant any non-monetary remedy or relief available to an individual under law, the arbitration rules, and the Agreement.
Class Action Waiver: You agree that any proceedings to resolve or litigate any dispute whether through court proceedings or arbitration will be conducted solely on an individual basis and not via class action or in a representative capacity. You agree that you will only pursue any rights or claims against us in your individual capacity and waive the right to bring or participate in a class action.
Section 12 – General Terms
Entire Agreement: The Terms constitute the entire agreement between you and Urban Coco® and supersede all prior agreements. The Terms may not be modified except by an authorized representative in writing.
Assignment: You may not assign or transfer these Terms, by operation of law or otherwise. We reserve the right to transfer rights or obligations under the Terms in our sole discretion.
Severability: If any part of the Terms is deemed unlawful, void or unenforceable, then that part will be deemed severable and will not affect the validity and enforceability of the remaining provisions.
Waivers: The failure by us to exercise or enforce any right or provision of the Terms will not constitute a waiver or such right or provision. Any waiver must be in writing and signed by an authorized representative.
Contact Us: If you have any questions about these Terms, please contact us at:
Urban Coco® Legal
123 Fashion Ave
Los Angeles, CA 90001
[email protected]
These Terms were last updated on March 01, 2023