At Urban Coco®, we respect the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, and protect your personal information. By using our website or placing an order, you consent to the collection and use of your information as described here.
Information We Collect
We collect information to provide better services to all our users. The types of information we collect depend on how you use our services.
Account Information
When you create an account, we collect your name, email address, phone number, billing address, shipping address, and payment information. This allows us to create and maintain your account, process orders, and contact you about orders and promotions.
Order Information
When you place an order, we collect information necessary to complete the transaction. This may include your name, email address, shipping address, billing address, phone number, payment information, order details, and communications with us about your order. We need this to process, fulfill and service your order.
Website Interactions
As you navigate our website, we automatically receive your IP address, browsing history, referring website, device information like browser type, operating system, WiFi information, and mobile carrier. We use this to understand how visitors find and interact with our site, for analytics, and to customize your browsing experience.
We also collect information through cookies, web beacons, tags, scripts, and e-commerce analytics platforms on our website. This helps us recognize repeat visitors, track browsing behavior, measure ad effectiveness, test content, and ensure marketing relevance. You can manage website cookies in your browser settings and opt-out of online behavioral ads.
Communications
When you contact us directly, such as through email, phone calls, contact forms, SMS, social media messaging, postal mail, or other channels, we collect information like your name, mailing address, phone number, email address, contact preferences, public profile information and the content of your communication. We use this to communicate with you, resolve issues, and improve customer service.
Surveys and Contests
For surveys, contests, promotions, and special offers, we collect your name, email address, mailing address, phone number, and information you provide in response. We use this for data analysis, providing or administering promotions, notifying winners, and contacting participants as needed. Your participation is voluntary.
Legal Compliance and Safety
We may collect your personal information to comply with laws, assist law enforcement, detect security incidents, enforce agreements, and protect rights and property of Urban Coco®, our customers, and the public. This may include IP address, browsing history, order history, name, address, credit card number and other related information as needed. We only share this with authorities as required by regulations.
How We Use Information
We only use your personal information lawfully, fairly, and in a transparent manner. We collect it for the following purposes only:
- Process, fulfill, administer orders and transactions
- Create and manage your online account
- Communicate with you about orders, promotions, upcoming events, and other news
- Improve website experience, customize content, and make suitable recommendations
- Send marketing emails, newsletters, SMS, calls and push notifications if you opt-in
- Participate in contests, surveys and promotions you sign up for
- Comply with legal obligations, enforce policies, and protect rights
- Detect security incidents, protect against fraud, and manage risk
- Conduct analytics to improve our website, shopping experience, products, marketing and customer relationships
We only process personal information for the purposes that we collect it for. If we need to use it for an unrelated purpose, we will obtain your consent again. We do not sell or share your personal information without your express consent.
Information Sharing and Disclosure
We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies, marketing agencies, call centers, payment processors, and IT companies. We may share your personal information with these third parties, but only to the extent necessary to perform these services.
We obligate third-party service providers to respect the security and confidentiality of your data through contractual agreements. We only share your information when necessary for them to complete work on our behalf, and they are prohibited from using it for any other purpose.
We may disclose your information if required by law, subpoenas, court orders or legal process. We may also share personal information to establish legal rights, protect our property, enforce our policies, or protect Urban Coco® and the public in an emergency situation.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes we collected it for. This includes satisfying legal, accounting and reporting requirements.
To determine data retention periods, we consider factors like legal obligations, contractual obligations, the nature and sensitivity of the information, potential risk of harm from unauthorized use or disclosure, and fulfillment of the purposes we collected it for.
When we no longer need your personal information, we securely delete or destroy it. We may anonymize data to use it for broader analytics and business planning.
Data Security
We implement safety measures to protect your information from accidental loss, unauthorized access, alteration, disclosure, and destruction. We maintain physical, technical, and administrative safeguards like multi-factor authentication, access controls, firewalls, SSL encryption, and restricted access on a need-to-know basis.
However, no system can ever be 100% secure, so we cannot guarantee the absolute security of your information. We are not responsible for circumvention of any privacy settings or security measures on the website or for any damages caused by vulnerabilities inherent in the Internet or personal computing devices.
Your Choices and Rights
You have certain choices available regarding how we use your personal information.
Marketing Communications: You can opt-out of marketing emails at any time through unsubscribe links or adjusting your account settings. You can continue to receive service communications such as order updates, confirmations, customer service notifications, and recalls.
Cookies and Tracking: Most browsers let you remove or reject browser cookies and clear tracking data. You can also opt-out of interest-based advertising through settings in your browser or mobile device. This may limit certain functionality on the website.
Promotions and Surveys: Participation in customer surveys, questionnaires, promotions and special offers is completely voluntary. You have the choice to decide whether or not to disclose information for these purposes.
Right of Access and Portability: You can request a copy of your personal information held by Urban Coco®. You can also request to port your data to a third party.
Right of Erasure and Restriction: You can request for any information related to you to be erased from our systems. You can also restrict how we use your data. We may be unable to fulfill pending orders, provide promotions or continue your account if you make such requests.
Right to Accurate Information: You have the right to correct any inaccurate or incomplete personal information about you. Please contact us if you need to update or correct your personal information.
If you have any concerns about your privacy or data usage at Urban Coco®, please contact our Data Protection Officer ([email protected]). We will promptly address your requests, questions and concerns.
Children’s Privacy
Our website and services are not designed for or directed at children under 18 years old. We do not knowingly collect, use or share information from anyone under 18 years old without parental consent. If you become aware that your child has provided us information without your permission, please contact us so we can take appropriate action.
Changes to this Policy
We may modify this Privacy Policy from time to time to reflect new services, data practices or legal requirements. If we make any material changes, we will notify you through email, SMS, push notifications or notices on our website/app prior to the change taking effect. We encourage you to periodically review this page for the latest on our privacy practices.
Contact Us
If you have any questions about this Privacy Policy or about how we process your personal information, please contact our Data Protection Officer at [email protected] or by postal mail at:
Urban Coco® Legal Department
123 Fashion Ave
Los Angeles, CA 90001